Privacy Policy

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Translion Limited Confidentiality

 

Translion Limited understands the importance of confidentiality for all our clients. All assignments are treated with utmost confidentiality, and we are committed to ensuring that your privacy is protected.

 

Protection of Client Names and Contact Details
Client names and addresses are disguised by our project managers before the documents are assigned to our professional translators and linguists.

 

Security
We are committed to ensuring that Client’s information is secure and take all reasonable and appropriate measures to protect your data. We have put in place strict procedures to safeguard the information we collect online.

 

How do we use cookies?
Cookies improve the way our website works; by using this website, you are agreeing to our use of cookies. Cookies allow web applications to respond to you as an individual. Furthermore, our cookies don’t track personal information such as your name, email, address, telephone, bank account, or credit card. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

 

Links to other Websites Policy
Our website may contain links to other websites. Once you have used these links to leave our site, then we do not have any control over that other website, and we cannot be held responsible for the protection and privacy of any information that you provide whilst visiting such sites, and they are not governed by this privacy statement.

 

Translion Limited GDPR Policy – Third Parties & Suppliers

Policy Rationale:
This Policy has been designed to assist in managing confidential information that might be present in the translation content managed by Translion Limited. The overall risk includes the following factors:
- Failure to identify the information and related assets that must be protected;
- Failure to protect information from unauthorized disclosure, modification, or corruption and systems being compromised;
- Failure to detect a breach or malicious attack on Translion Limited information or systems;
- Failure to respond to a breach or malicious attack on Translion Limited information or systems;
- Failure to recover from a breach or malicious attack on Translion Limited information or systems;
- Failure to manage Information Security and Cyber risk with suppliers and 3rd parties.

In addition, this Policy has been designed to support compliance with the following legislation and/or regulations:
- Data Protection Act 2017 (The Seventh Principle);
- General Data Protection Regulation (EU) 2016/679.

Translion Limited's Obligations to Freelancers:
In order to correctly and effectively distribute translation/interpretation projects to our network of freelancers, we are required to hold certain Client’s personal information relating to the nature of the work being completed. Information we hold about your person may include:
- Contact details (including, but not limited to: telephone numbers, e-mail addresses, physical addresses) to make contact with you to distribute project work;
- Names and surnames to identify you;
- Details of past work completed for Translion Limited as part of our quality checking process;
- CVs and other recruitment information necessary to select the appropriate linguist for the task, such as qualifications and covering letters where necessary;
- Banking details – to ensure correct and efficient payment for project completion.

The information we hold on you may be stored electronically within our database, and you may from time to time be made reference to in company literature. You may also be personally identifiable by the work you have carried out for Translion Limited in the past.

Translion Limited will store and process the aforementioned information for the purposes of administering and maintenance of past, present, and future project work for a period of 2 years after last contacting you. You (Client) have a right to make a written request for the details of personal information held, free of charge unless your request is excessive or labour intensive in nature. Details on how to make a written request for details on the personal information we hold can be found on our Subject Access Request Policy and Procedure. The above is in line with your rights as specified in the GDPR.

 

Customer Impact Policy:
The General Data Protection Regulation (GDPR) Policy for Third-Party Suppliers supports our vision of being the best, most accurate, and fastest LSP, and of providing customers with reliable and accurate translations by:
- Preventing the unauthorized disclosure of customer information;
- Protecting the integrity of customer information;
- Ensuring the availability of services and information to meet customer needs.

Translion Limited has a moral, legal, and regulatory responsibility to protect, preserve, and manage the confidentiality, integrity, and availability of company Information and all supporting processes, applications, and systems.

This extends to activities carried out for or on behalf of Translion Limited. Meeting the requirements in this Policy will protect against reputational damage. The Supplier must prevent:
- Any unauthorized use, alteration, or destruction of company information by any supplier or any approved subcontractor; and
- The introduction of any Malware into the company Infrastructure by any supplier or any approved subcontractor.

The Supplier must obtain prior approval from Translion Limited where it needs to hold company information on any portable device in any media (including but